SimpleBiz360™ Timeless Business ToolS
Reinventing a lost customer is a costly and time-consuming proposition. The reasons for consumer defections are varied, and consistent dissatisfaction can be devastating. Unfortunately, the business graveyard is full of companies that routinely failed to please buyers.
Happy customers and healthy businesses are the focus of SimpleBiz360™ Timeless Business Tools. Here are a few of the many questions we address in our book:
- Why are there so many "one & done" customers?
- What factors drive potential repeat buyers elsewhere?
- How can businesses increase referral rates?
- What is the impact of poorly managing transaction experiences?
- How can companies monetize consumer perception?
- Why is truth the only choice?
- What are the costs of blame-shifting?
- What can change bottom-line results overnight?
- Why do many startup companies close so quickly?
- What are well-intentioned business owners missing?
We have been hunting for these answers since 1989! Thirty years later we are excited to share our insight and findings. In summary, much of what we discovered was tucked inside simple, overlooked and ignored operational principles rooted in common sense.
We invite you to enjoy our book that delivers proven, practical and effective suggestions. These timeless business tools are designed to elevate customer satisfaction and avoid the deadly sting of the Silent Business Killers (SBKs)!