WHO CARRIES THE LOAD?
E81 asks an important and overlooked question. Are business owners transferring excessive workloads onto customers?
WELCOME
SimpleBiz360™ consists of a book, weekly podcasts, blogs and speaking events designed to assist businesses and leaders.
Fourteen years ago, founder Jeff Mason started and still operates a one-person sales agency in the Upper Midwest.
Combining this business ownership with a career focused on continuous IMPROVEMENT, the concepts found in SimpleBiz360™ are proven, practical, effective, and simple. We specialize in highlighting overlooked and ignored business conduct that elevates customer satisfaction and delivers growth.
SimpleBiz360™ timeless suggestions enable businesses to earn quality Repeat & Referral customers, resulting in a better return on the investments of time and money.
The focus is on simple, business actions that are easy to understand, try and implement. SimpleBiz360™ contains 255 IMPROVEMENT Tools arranged in eight operational areas.
For example, expressing a genuine THANK YOU (Tool #70) is often overlooked and forgotten. Jeff personally bakes and delivers 2600-2900 cookies each December to demonstrate his authentic appreciation for customers.
SimpleBiz360™ desires to see you and your companies benefit from small IMPROVEMENTS that deliver powerful and long-term results.
The first time Jeff improved from using a new business skill, the experience changed him forever.
"Further developing my workplace skills became a continuous quest in fifth gear. Years later I was able to share and teach proven ideas that developed young professionals. Leading others to experience lightbulb growth moments became exciting, gratifying and contagious."
SimpleBiz360™ was created out of that enthusiasm in hopes of helping solopreneurs, small businesses and professional leaders grow and develop.