Decades of incremental market shifts have created new buyer perceptions. Today, success is often tethered to HOW the customer feels before, during and after the transaction. Improving these customer experiences is our focus.
SimpleBiz360™ Customer Experience (CE) Coaching offers SURFING, SNORKELING and SCUBA DIVING programs. These packages are designed to identify, test and implement customer-centric revisions that improve buyer perceptions.
Our weekly show highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
This Customer Experience (CE) Coaching program spans three months, and targets 10 CE improvement goals.
This Customer Experience (CE) Coaching program spans six months, and targets 15 CE improvement goals.
This Customer Experience (CE) Coaching program spans 12 months, and targets 30 CE improvement goals.
SimpleBiz360™ is a CUSTOMER EXPERIENCE (CE) COACHING company. We consist of a CE book, coaching programs, weekly podcasts, blogs, and speaking events designed to assist businesses, and leaders with customer experience improvements. Our bedrock belief is that enterprises can elevate "RESULTS" by improving "HOW" business is conducted.
Fifteen years ago, founder Jeff Mason started, and still operates a sales agency in the Upper Midwest. Combining this business ownership with a career focused on continuous IMPROVEMENT, the concepts found in SimpleBiz360™ are proven, practical, effective, and simple. We specialize in highlighting overlooked and ignored business conduct that elevates customer satisfaction and delivers growth.
SimpleBiz360™ timeless suggestions enable businesses to earn quality Repeat & Referral customers, resulting in a better return on the investments of time and money.
The focus is on simple, business actions that are easy to understand, try and implement. SimpleBiz360™ contains 255 IMPROVEMENT Tools. Three of our tools are showcased in the 3Y Challenge stamp. For example, we consider the lack of FOLLOW THROUGH to be Enemy #1 in the current business climate. On the surface that statement looks and feels silly. Yet, it damages companies everyday by rolling out the red carpet for SILENT BUSINESS KILLERS! Our tools set up protective guardrails that prevent silent business killing strikes.
SimpleBiz360™ desires to see you and your companies benefit from small IMPROVEMENTS that deliver powerful and long-term results.
The first time Jeff improved from using a new business skill, the experience changed him forever.
"Further developing my workplace skills became a continuous quest in fifth gear. Years later I was able to share and teach proven ideas that developed young professionals. Leading others to experience lightbulb growth moments became exciting, gratifying and contagious."
SimpleBiz360™ was created out of that enthusiasm in hopes of helping solopreneurs, small businesses and professional leaders develop and grow.