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THE SILVER LINING IN OVERSIMPLIFYING BUSINESS

In life, we find that answers to many of our questions can be found hidden in simplicity. The same holds true for business. 

Today we look at the silver lining of viewing our businesses through a very raw, elementary, and basic lens. Granted, we all thrive on selling a product or service that produces a payment, but what about the journey we take customers on to that payment? Often times it’s in these “transactional stretches” that we create the most impactful favorable, or unfavorable impressions. Oversimplifying our companies allow us to see what the customer sees! What are we doing right? What are we doing wrong? What can we change to make the transactional journey a better experience for our customers? Enjoy!

LOST IN THE SHUFFLE

Artist: Led Zeppelin

Track: “Friends”

Released: 1970

AVOID BECOMING A BUSINESS STREAKER

Long-term business success can be severely hampered by employees who streak!

What is streaking? What are the easy ways to detect if streaking is happening in our companies? What impact can streaking have on our customers? Join us as we uncover three, simple concepts that can eliminate streaking, and set up guardrails to avoid streaking events in the future. 

LOST IN THE SHUFFLE

Artist: Freddie and the Dreamers

Track: “I’m Telling You Now”

Released: 1964

GET RID OF CIRCULAR SERVICE ASAP

The business boneyard is full of companies that were infected with “circular” customer service!

Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Like a mouse on a wheel, many customers experience the ugliness of pursuing service, only to find their efforts lead them around, and around, and around, with no resolution in sight. My wife and I just endured such a three-month journey, and it was not our first such experience. Many of us have experienced this service wheel on more than one occasion! This episode offers an invitation to search, and destroy any “circular” service that maybe infecting your company! Kick back, do a little day dreaming, and get rid of any “stinkin-thinkin” that may be leading your customer service department. The likely outcome for “circular” service providers is the business graveyard!  

LOST IN THE SHUFFLE

Artist: Lovin Spoonful

Track: “Day Dream”

Released: 1966

DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?

Many companies thrive on being process-driven in order to succeed. However, how many businesses include email-inbox management as part of this process equation?

Cryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed correspondence can help companies grow by exceeding customer expectations. However, both sides of this coin rest on the shoulders of managing email activity. So, why do so few companies touch on this? Why do so many owners and managers leave such an important function up to personal preference? What do our customers think of how we manage their correspondence? Are there costly dangers to poor email-inbox management? How should we be approaching this administrative skill set, that marries up with our customer service deliverables? We hope our questions can energize quality thinking! Enjoy the show!

LOST IN THE SHUFFLE

Artist: The Beach Boys

Track: “Sloop John B”

Released: 1970

WESLEY CANTRELL

Sales as a Profession

Wesley Cantrell shares his perspectives on identifying why Sales is a profession of aspiration.  

Overseeing 8,000 employees creates unique vantage points for assessing business. Wesley uses his career background to support the notion that professional selling is a noble calling, and that this career path is loaded with premier leadership opportunities. We are honored that Wes joins us to highlight, and define, key elements of the profession that many of us are proud to be associated with. This is a great episode to share with anyone still contemplating their potential career path.

LOST IN THE SHUFFLE:

Artist: Barbara Hawks

Track: “Touch Through Me”

Released: 2023

ANTICIPATING PERSONAL STORIES

BEHIND BUSINESS VENEERS

Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter.

All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encountering in their personal lives. In fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be sensitive to the notion that they are navigating life challenges, and that some of these challenges may affect their professional disposition. With that in mind, we invite you to spend five minutes to examine, and consider how to weave these understandings into your service mindset. 

 LOST IN THE SHUFFLE

Artist: Steve Miller Band

Track: “Going to the Country”

Released: 1970

RECOGNIZING THE "CUSTOMER" IN EVERYONE

Opportunities to be good business stewards are all around us! 

Imagine perceiving that all of our daily work activities serve a customer! Well, in reality they do! Whether it’s an invoice paying patron, an associate, a teammate, vendor, supplier, direct report, or even a boss, we have an opportunity to demonstrate good business stewardship. Set aside five minutes for this contemplative message. Imagine adopting a simple mindset that can leave a trail of smiling fans along the road to a rewarding, fruitful and productive career? Enjoy!

LOST IN THE SHUFFLE

Artist: Steve Miller Band

Track: “Living in the U.S.A.”

Released: 1968

EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS

Giving sincere business compliments can kickstart healthy and productive relationships. 

The power of authenticity and genuineness are unspoken business qualities that are routinely overlooked. However, every generation seems to respond favorably to business professionals who consistently display these tenants. This show encourages us to harness the art of delivering accolades that matter to the receiver. We can set ourselves apart from the competition by highlighting a hard-earned achievement of our potential customer, and then expressing an authentic compliment that resonates with the recipient. 

LOST IN THE SHUFFLE

Artist: Santana 

Track: “Well Alright”

Released: 1979

THE TRUE DEPTHS OF CUSTOMER INTUITION

Over time, many savvy consumers have developed a “BS Radar” that goes deep and wide. 

After 35 years in business, I have seen, and heard, my fair share of vendors who default to situational fabrication while resolving customer issues. There are many problems with transaction fabrications, but the most glaring is unspoken. In many cases, the customer can sense the lies and embellishment, yet they will rarely tell us that their “BS Radar” has picked up our deviancy. They simply disappear, leaving the vendor with no chance of obtaining repeat, or referral business. So today, our show presents a simple, and effective alternative. Thanks for tuning in!

LOST IN THE SHUFFLE

Artist: Steppenwolf

Track: “Move Over”

Released: 1969

AMANDA BLACKWOOD

The Survivor Helping Others

Sharing stories of life can often begin the restoration process for people who have endured similar experiences. 

Amada Blackwood shares her remarkable story of escape, and survival, from the horrors of human trafficking. Knowing that many others have been hurt by these dark corners of our world, Amanda shines her bright light with a message of hope and healing. This is a “Pay it Forward” episode that could benefit someone you know, and care about. Thank you, Amanda!

LOST IN THE SHUFFLE

Artist: Nichole Nordeman

Track: “Sound of Surviving”

Released: 2019

LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT

Observant buyers can effectively read the tea leaves of business behavior. Savvy customers can sense when they are about to walk into a service mess, or a buyer’s paradise. 

Baseball pitchers often telegraph their upcoming pitch. They do this by defaulting to unique, repetitive, pre-release throwing mechanics that their opposition learns through observation. Businesses do the same thing. Often times our customers know when we are about to deliver bad service, or no service at all. This show encourages executives, and owners to get acquainted with what their employees are telegraphing customers. However, and more importantly, we want corporate leadership to fully understand what types of service their paying customers are receiving. This show looks at some common behavior no-no’s, as well as exemplary customer experience intentions being projected by The Dock Café (Stillwater, MN), and Home Comfort Interiors (St. Peters, MO). 

LOST IN THE SHUFFLE

Artist: Van Halen

Track: “Why Can’t this Be Love”

Released: 1986

HOW TO UNCOVER 1% IMPROVEMENT OPPORTUNITIES

What would companies look like if the C-Suite personnel engaged in the routine duties of every employee position? 

The annual figures are about the same for start-up companies compared to businesses that shut their doors. After watching transactional behaviors for over 30 years, I can comfortably claim that many of these dead enterprises died on the “Experience Economy” battlefield. Quite frankly, many of these companies went to the boneyard because they routinely delivered dissatisfying experiences to customers. This show looks at how executives can discover small revelations, improvements, and corrections wrapped up in customer-centricity. These 1% changes can really add up, and quite possibly, change the trajectory of a company. Have a GREAT July 4th America!

LOST IN THE SHUFFLE

Artist: The Hollies

Track: “He Ain’t Heavy, He’s My Brother”

Released: 1969

WHY ARE WE SERVING WILTED MINT IN MOJITOS?

Why do some businesses deliberately choose to do what is wrong, even when they know their decision will lead to customer dissatisfaction? 

To coin an old phrase, some business actions stick out like a sore thumb. Many times, the pain suffered from these actions hurts worse than that sore thumb? So why do we do these things? Do we understand the true cost of serving up service we know is bad before we deliver it? Referrals are essential to the success of many business models. Likewise, a necessary cadence of repeat business is often the lifeblood to certain enterprises. This show helps us enhance customer satisfaction, and ensure a steady diet of repeat and referral transactions. These five minutes explore three, simple suggestions that can help deliver the right experience to customers. To all the restaurants out there…please throw away those wilted mint leaves!!! 

LOST IN THE SHUFFLE

Artist: The Turtles

Track: “Happy Together”

Released: 1967

QUICK. SLOW. SLOW.

The Experience Economy tetter totters on the shoulders of engagement, and this quick show is all about building strong shoulders!

What are the various ways we engage with customers? More importantly, how do we engage with our customers. Do we wing our encounters and default to verbal wrestling. Do we blurt out the first thought that bubbles up, or do we patiently listen before a careful response? Do we put thought into what we will say, should say, and do say? This episode will open up a vault on the QSS principle, which was initially taught well over 2000 years ago. 

LOST IN THE SHUFFLE

Artist: Switchfoot

Track: “Where the Light Shines Through”

Released: 2017

HOW TO DISCOVER THE BEST CUSTOMER FEEDBACK

How do we get meaningful customer feedback that can facilitate course corrections for our companies?

Acquiring experience-oriented opinions about purchases can be an arduous task, resulting in excessive costs, and low engagement. This show looks at where to find inexpensive, and expansive information about what buyers think, and how they feel about our businesses. Enjoy!

LOST IN THE SHUFFLE

Artist: The Marshall Tucker Band

Track: “Can’t You See”

Released: 1973

WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE

How often do we recognize the golden opportunities tucked inside of negative events? Probably not as much as we should.

Turning lemons into lemonade is an overused cliché, that is undercapitalized in real life. Processing a warranty claim presents a viable opportunity to embrace this cliché, and deliver a customer-centric experience. Consumers understand that problems may arise, and all they really want is professional and expeditious issue resolution. It is at this intersection that many companies fail miserably. This episode is an opportunity to start winning glowing reviews, that stem from handling negative situations in positive ways. Invest the next four minutes hearing a couple of stories, and a few ideas about turning lemons into lemonade. 

LOST IN THE SHUFFLE

Artist: For King & Country

Track: “Fix My Eyes”

Released: 2014

GORDON MANZIONE 

"Another Shrimp on the Barbie"

No passport needed for this excursion Down Under! 

As we take the week off from our “3 Biz Tips in 5 Minutes” podcast series, we invite you to Join us as we catch up with Gordon Manzione. The last time we connected was on Episode #43, dating back to August 13, 2020. Today we chat with Gordon about Australia, America, and his unique, creative, and evolving gift of video storytelling. Always candid, engaging, and good natured, Gordon will leave you smiling! Thanks for tuning in, and cheers to the GLHS class of 1976!

LOST IN THE SHUFFLE

Artist: Australian Crawl

Track: “Unpublished Critics”

Released: 1981

EMBRACING THE MATHMATICS OF EXCEPTIONAL SERVICE

Imagine reducing the quantity of time in order to increase the quality of service?

We invite you to tag along for a five-minute broadcast that unveils the customer-pleasing math of delivering exceptional service in the Experience Economy. More or less, this episode is all about accomplishing more, with less! Are you a “720 Company”, or a “120 Company?” Enjoy the show!

LOST IN THE SHUFFLE

Artist: The Outlaws

Track: “Green Grass and High Tides”

Released: 1975

DEMONSTRATING CUSTOMER-CENTRICITY WITH SHIPMENT PACKAGING

Want better customer experiences? If so, then how about we start by examining the very packaging we use to get our products into the marketplace. 

How do our parcels really look when they hit front porches or receiving docks? It may seem trite on the surface, but we do send our customers perception-building messages, each time we ship a product. Stop and ask yourself one question. How many times have you received a delivery that was poorly prepared for the long, and sometimes rugged haul by carriers? My guess is that around 50% of those improperly packed deliveries contained damaged, or slightly impaired product. We encourage you to spend the next five minutes with us as we wrap a familiar topic with some fresh thinking. Sometimes, the answers are as simple as making sure the bananas are not at the bottom of the grocery bag! Healthy customer experiences start with the perception we wrap around our products. Enjoy!

LOST IN THE SHUFFLE

Artist: Blues Image

Track: “Ride Captain Ride”

Released: 1970

BALANCING CATALOG CREATIVITY WITH RECIPIENT SATISFACTION

This five-minute show highlights a few simple, customer-centric guardrails for print catalog design and layout.
 

Buyers want tools that make their job easier. Client-success is magnified when vendors address this basic mindset. These five minutes invite you to think of the word “TOOL” the next time you embark on a catalog layout. The ultimate challenge in creating cool, customer-friendly catalogs, is striking a healthy balance between creative graphics, and rapid, end-user functionality. 

LOST IN THE SHUFFLE

Artist: Jethro Tull

Track: “Nothing is Easy”

Released: 1970

"WAY TO GO" SENDS A POWERFUL MESSAGE

Imagine using three, simple words that can change family relationships, companies, and careers!
 

It is no secret that words can tear someone down, or build them up. We invite you to practice using this three-word phrase to encourage associates, teammates, spouses, kids, and grandkids. You will feel good saying this uplifting phrase, and the receiver will feel terrific. Who knows…your appreciation comment might enable the recipient to have have a better day, week, month, year or career!

LOST IN THE SHUFFLE

Artist: The Beatles

Track: “In My Life”

Released: 1965

ELIMINATING CORPORATE CULTURE HYPOCRISY

Company associates detest corporate leadership that is hypocritical.
 

Very few factors have the power to stifle a corporate culture transformation. However, being led by executives who practice hypocritical behavior can derail a well-orchestrated transformation. C-level leadership is constantly under the associate microscope. Why? The answer is simple. Followers want a leader who demonstrates the corporate culture tenants. Associates will follow authenticity and integrity, but they will shun a phony persona every minute of the day. We encourage you to soak up a five-minute show that lays out three ideas for creating healthier companies. 

LOST IN THE SHUFFLE

Artist: Credence Clearwater Revival

Track: “Commotion”

Released: 1969

NOTHING BUT NET!

Basketball players love the sweet sound of a clean “swoosh” as a three-point shot rips the net with precision. 

Can we replicate that precision each time we deliver a customer experience? 

The answer to that question is probably not! But why not have some fun trying. This “3 Biz Tips in 5 Minutes” episode looks at a productive three-point shot that we can all aim for. Who knows, with enough practice, we just might be able to hit “nothing but net” most of the time. 

LOST IN THE SHUFFLE

Artist: Ellen McIlwaine

Track: “Hound Dog”

Released: 1974

Bonus Track: "Higher Ground"

RESPECTFULLY PASSING PROJECTS OFF TO ASSOCIATES

Imagine one of your associates passing you the baton on a project-in-progress that has more questions than answers?     

Sadly, bad project handoffs are all too common in the corporate world. This “3 Biz Tips in 5 Minutes” broadcast considers a few ways we can respectfully transfer project portfolios to our teammates. Solid preparation, packaging, and communication are the takeaways from this speedy show! Our featured Lost in The Shuffle, Rock and Roll track asks the ultimate question when it comes to passing a good baton!

LOST IN THE SHUFFLE

Artist: Renaissance

Track: “Can You Understand”

Released: 1973

BECOME A TOP-RANKED VENDOR BY DELIVERING RADAR LOVE!

The best business results often come from simple concepts put into consistent action.    

My high school soccer coach made our defense-minded team run excessive sprints at the end of most practices. Why? Our leader claimed that superior conditioning would result in a bounty of victories during the last 15 minutes of each match. Sure enough, as a perennial top-ranked soccer program, 70%-80% of our victories materialized in the last 15 minutes of each contest. Coach was spot on! While our competition became tired, we were fresh, and able to out hustle our opponents. Running endless sprints was an integral, consistent, and relentless part of almost every practice. This exhausting routine enabled us to be high-achievers every year! Coach finally won a State Championship the year after I graduated. 

Like the soccer example, this “3 Biz Tips in 5 Minutes” show looks at a trifecta of "Radar Love" business actions that deliver high-percentage success. With unshakeable adoption, and routine execution, customers will rave about the three-prong service they experience. Install these suggestions with a relentless passion for consistent deployment, and then watch your company become a top-ranked business!

LOST IN THE SHUFFLE

Artist: Golden Earring

Track: “Radar Love”

Released: 1973

PLEASE MORE CUSTOMERS BY SAYING GOODBYE TO BLAME-SHIFTING!

Customers want truth. Refresh and revitalize your business by demonstrating ownership during issue resolution.   

Our “3 Biz Tips in 5 Minutes” series aims at highlighting three helpful nuggets during each episode. Today’s broadcast features one of my favorite trifectas for changing business trajectory. We encourage you to absorb the timeless words of a legendary business giant. If you do these three things, we are confident your customers will respond favorably. Truth will pave the business highway better than any pack of lies! 

LOST IN THE SHUFFLE

Artist: Johnny Winter

Track: “Still Alive and Well”

Released: 1973

WHICH SANDBOX DO WE SELL FROM?

No matter what industry we are in, it seems that 80% of the competition sells the same old…same old! What if there was another approach?

Today we examine the sandbox we usually play in when it comes to sales. Over the past few decades, it seems like most of the selling presentations sound the same to buyers. Price, quality, and delivery dominate the verbal and written landscape. However, is this really what the buyers want to hear? This episode looks at some simple probing questions that can lead the way to a less crowded, and more productive sandbox to sell from. Thanks for tuning in.

LOST IN THE SHUFFLE

Artist: Boston

Track: “Rock and Roll Band”

Released: 1976

ARE WE GOOD BUSINESS THINKERS?

Business owners and leaders often adopt the trends of the society they are a part of. Sometimes this is a good thing, and other times this is not so good.  

This “3 Biz Tips in 5 Minutes” episode examines some practical ways to escape the monotony of “talking heads” telling us what to think, and how to think. Today we dish out three, simple questions to ignite quality thought and continuous improvement. We encourage you to find a place to getaway, turn off the electronic noise, and just think about your business! 

LOST IN THE SHUFFLE

Artist: Alexandra Kuznetsova

Track: “More Than a Feeling”

Released: 2019

TRADE SHOW OBSERVATIONS OFTEN CONTAIN VALUABLE TAKEAWAYS!

Listen, observe, absorb, and enjoy receiving valuable information from trade show neighbors and aisle conversations.

Today our “3 Biz Tips in 5 Minutes” show takes a quick look at some of the interesting advice we can bump into while at trade shows. Enjoy hearing a great suggestion form a Montana store owner, as well as a compliment directed to the owner of a software company in a neighboring booth. Finally, a few Account Managers share some sage insight about the two-way street necessary for high-performance, Vendor-2-Customer partnerships. 

LOST IN THE SHUFFLE

Artist: Jeff Beck & Jimmy Page

Track: “Rock and Roll Hall of Fame Collaboration”

Released: 2009

ARE WE STRIVERS OR ARRIVERS?

If I had saved a dime each time, I listened to what an “expert” had to say on television, I’d be booking a weekend getaway to the Bahamas!

Over the decades society has been flooded with the voices of “experts.” As a microcosm of society, the business community has copied and pasted this trend into their marketing. Social media is now the amplifier for the personalities self-titled as “experts.” Let’s take a 5-minute break and ask some questions about this! How is this affecting us? How are we projecting to our customers? What claims are we messaging to our customers? Are we “strivers” or are we classifying ourselves as “arrivers?” 

LOST IN THE SHUFFLE

Artist: Allman Brothers

Track: “Back Where It All Begins”

Released: 1994

POLISHING OUR DIAMOND IN THE ROUGH!

Hidden, seldom talked about and misunderstood. Let’s bring this gemstone out into the open for full consideration. 

Often dormant and untapped, this business quality is a crowd-pleaser and definitive money-maker. Customers gravitate to it, and loving parents have been expressing it to their kids for generations. Used in authentic and genuine ways, this jewel will pay big dividends for years! Join us for five minutes as we explore a business quality that most of us can unleash and polish.

LOST IN THE SHUFFLE

Artist: Chicago Transit Authority

Track: “25 or 6 to 4”

Released: 1970

NO MORE KITCHEN TABLE CAMPING!

Today we look at raising the bar on the total quality of life.

Attitudes, nutrition, routines, expectations, results, environments and family get packed into five, fast minutes. Ok, we really leave you with way more than three ideas in this this “3 Biz Tips in 5 Minutes” episodes. Stay strong and enjoy every day. 

LOST IN THE SHUFFLE

Artist: Chicago

Track: “Feeling Stronger Every Day”

Released: 1973

CHANGE AND FAILURE ARE PART OF SUCCESS

Ryan DeMent shares a variety of contemplative topics that can become inspiring self-development tools.

Ryan DeMent delivers simplistic perceptions packed with the power to transform forward motion. Managing the “ship” in entrepreneurship, embracing change and converting failure into improvement are just a few of the topics we chat about. Our discussion does not break new ground, but our verbal volleys till the soil of leading constructive and productive lives. We hope this episode inspires you to roll out the red carpet to change! Cheers!

LOST IN THE SHUFFLE

Artist: Metallica

Track: “Eye of the Beholder”

Released: 1986

AVOIDING UNDESIRABLE BEHAVIOR DURING VIDEO MEETINGS

This is a fun five minutes to share this with friends, family, colleagues or customers. 

Video meetings can be host to some embarrassing and unwanted behaviors that cannot be unseen. This “3 Biz Tips in 5 Minutes” show identifies a few simple suggestions that can insulate participants from casting some irritating and costly impressions. We hope this can deliver a chuckle or two! Have fun sharing and passing this link onto associates, teammates, friends and family!

LOST IN THE SHUFFLE

Artist: James Brown

Track: “I Feel Good”

Released: 1964 & 1965

JOURNEY TO THE CENTER OF THE EXPERIENCE ECONOMY

Effectively navigating the “Experience Economy” can elevate company performance and client-success.

Sometimes a quick dip in the pool on a hot summer day is just what people need to be refreshed. The heat of business can also beckon the necessity for a company diversion that can be refreshing and reinvigorating. We invite you to take a daytrip with SimpleBiz360® for a visit to the “Experience Economy” pool. During our time together we will look at familiar business situations from new and different angles. Our adventures can be fun, and the end results can be impactful. Join us as we outline our workshops and immersion journeys. 

LOST IN THE SHUFFLE

Artist: Marvin Gaye & Tammi Terrell

Track: “Ain’t No Mountain High Enough”

Released: 1967

COURTESY. PURPOSE.ACTION.

Streamline and simplify business communication forever. 

This “3 Biz Tips in 5 Minutes” broadcast introduces a three-part method of framing straight forward business interaction. Join the decades of professionals who rely on this memory trigger to assist in delivering powerful business communication. Enjoy!

LOST IN THE SHUFFLE:

Artist: The Moody Blues

Track: “I’m Just a Singer 

(In a Rock and Roll Band)”

Released: 1973

The "DO NOT" Short List

Clients Will Appreciate!

This “3 Biz Tips in 5 Minutes” show tees up a fun and fast starter kit for 2023.

Each January brings a flood of inspiration and advice from the social media thought leaders we follow. Fixating on certain performance improvements can become an annual ritual laced with good intentions. During our go-forward goal setting we often overlook the value tucked inside tips on what to avoid. This episode zips through some light-hearted ideas that focus on what not to do. Who knows…the next few minutes might change the trajectory of business outcomes for this year and beyond? 

LOST IN THE SUFFLE

Artist: The Beatles

Track: “Don’t Let Me Down”

Released: 1969

IGNITE SELLING REVISITED

with Steve Gielda

 We are honored to welcome Steve Gielda for his second visit to our show. Today Steve shares the corporate training path Ignite Selling is traveling in 2023 and beyond.  

Steve appeared on our show in early 2020 to announce the launch of a virtual training product that debuted a few days after we aired Episode 24. Virtual Strategic Planning Simulation (VSPS) was Initially designed to meet the unique challenges of a 2020 lockdown. VSPS proved to be a spark for even more training innovation from the talented team of Steve Gielda and Kevin Jones. Join us for an engaging and informative discussion. Happy New Year! 

LOST IN THE SHUFFLE

Artist: The Outfield

Track: “Your Love”

Released: 1985

DELIVERABLES PACKAGED 

WITH A DASH OF TLC!

Today our “3 Biz Tips in 5 Minutes” journey looks at tipping the scales of customer perception. 

Tis the season for wrapping gifts with the right paper, bow and finesse. Join us for a fast and playful look at how we can rise above the competition by providing information in customer-pleasing packages. 

LOST IN THE SHUFFLE

Artist: The Fortunes

Track: “You’ve Got Your Troubles”

Released: 1965

FIND PEACE, REST & JOY IN THE TRUE CHRISTMAS GIFT!

Our annual Christmas message heralds the life-saving message of God’s gift to all of us. 

The last few years have been filled with wacky twists, turns, ups, downs, weirdness and strangeness. Lives and livelihoods have been altered forever. Global fear mongering has taken center-stage. Many of us are distraught, confused and crying out for the truth. Many of us need the comfort delivered by encouraging messages of hope. This episode is intended to share the truth about the real Christmas gift. God gave us a way to exchange fear with faith, and it is through this faith that we have the ability to receive God’s life-changing promises. Join us for eight minutes that can renew your life forever.

LOST IN THE SHUFFLE

Artist: Zach Williams

Track: “Go Tell It on the Mountain”

Released: 2020

DO YOU CHOOSE LTW OR WTL?

This “3 Biz Tips in 5 Minutes” entices our audience to devote some introspection time to an age-old question.

For one-third of my career I commuted 4 hours a day to and from work. Many key life moments were missed in exchange for my coming and going. What about you and your career? Is it time for some hard choices and possible changes? When the sun sets on your career…what do you want to see on the scales of life versus work? Sip your favorite drink and give this one some thought! 

LOST IN THE SHUFFLE

Artist: The Searchers

Track: “Needles and Pins”

Released: 1964

MAKING CONVERSATIONS COUNT

with Wendy Harris

Wendy Harris shares insights from her book about producing favorable business results from phone conversations. 

Effective use of the phone is the focal point of this episode. Although the totality of business phone conversations are on the decline, many companies still rely on this tool as an essential ingredient for success. Wendy Harris is an author and trainer that specializes in getting robust returns on the investment of making phone calls. Join us as we head to Scotland for a fun and informative discussion that can assist your business in making every phone conversation count. 

LOST IN THE SHUFFLE

Artist: Yazz

Track: “The Only Way Is Up”

Released: 1988

THE ALWAYS FACTOR

Today we pack an essential go-bag for our “3 Biz Tips in 5 Minutes” road trip.

“Always” is a now a lazy, casual word that actually has deep roots in specificity. In this 3:44 show, we rewind the tape to specificness as we highlight three nuggets of encouragement that we put in the “Always” file. Enjoy your turkey and remember the tips for oven cooking…always tun the oven on, always slow cook at 325°, and always remember to baste it periodically! Happy Thanksgiving! 

LOST IN THE SHUFFLE

Artist: Gerry & The Pacemakers

Track: “It’s Gonna Be Alright”

Released: 1964

BATTLE TESTED BUSINESS BUDDIES

Today our “3 Biz Tips in 5 Minutes” train ride makes a stop at the default training center. 

Grab and go! Plug and play! In and out! These are phrases that describe the lives many of us live. It is not uncommon to have busy work schedules collide with a life calendar that heaps too much on our plates. Now imagine injecting the “heat of a business battle” that turns ugly, simply because there was not enough time to adequately prepare. Join us for a thought-provoking show that uncorks a family of three-pronged tools that can become valuable defaults in the heat of our business battles!  

LOST IN THE SHUFFLE

Artist: Chad & Jeremy

Track: “Yesterday’s Gone”

Released: 1964

HAVING THE MINDSET OF A SERVICE VOLUNTEER!

This installment of “3 Biz Tips in 5 Minutes” lands on a refreshing mindset that will create a bevy of brand fans!

Do we agree that most companies take aim at trying to address the realistic wants of customers? In addition, don’t most businesses attempt to service consumers in ways that address baseline needs? Yet, how many of us strive to deliver a next-level service that springs forward from a mindset of getting to the customer before they get to you? What if “Volunteer Servicing” could change the long-term trajectory of your enterprise. Join us for a different angle on providing customer service.

LOST IN THE SHUFFLE

Artist: Unit 4 + 2

Track: “Concrete & Clay”

Released: 1965

WONDER, WATCH, WAIT OR WORK IT!

The center point of this “3 Biz Tips in 5 Minutes” episode is achieving profitable results by using an awkward, yet highly effective business tool.

This business suggestion feels weird to deploy and can be draining to execute! However, in some cases the job might not be accomplished without the use of this business buddy! Join us in examining a unique managerial method that elevates customer satisfaction and delivers two-sided profitability. The ball is on the two-yard line, it’s fourth down, and we need to score for the win! Let’s work it!

LOST IN THE SHUFFLE

Artist: Emerson Lake & Palmer

Track: “Hoedown”

Released: 1971

WESLEY CANTRELL 

A Leader of Consequence

We are honored to host this special interview with Wesley Cantrell. 

The former Lanier Business Products President, and Lanier Worldwide CEO shares valuable insights from his notable and distinguished career. Wesley tells short stories and offers takeaways about faith, family, work, life, character and the ability to release the CEO within! This interview clearly points to the career cornerstone that can create future leaders of great consequence. During our interview it became clear to me that Wesley is a man that smiles with his heart. We hope family, friends, past associates and young professionals will agree! Enjoy your time hearing the endearing, smart, witty and God-honoring words of Wesley Cantrell.

LOST IN THE SHUFFLE

Artist: Richard Smallwood

Track: “The Center of My Joy”

Released: 2016

HOW DOG OWNERSHIP CAN HELP OUR BUSINESSES

This “3 Biz Tips in 5 Minutes” show spotlights some fun customer-care reminders we can borrow from our furry, tail-wagging friends!

Imagine learning how to create better customer experiences just because you own a dog? Fido, Spot, Fluffy, Rascal and a host of other canines can teach us how to live out 3R customer care. Hopefully this show will become a memory trigger each time you delve into client-engagement? Enjoy! 

LOST IN THE SHUFFLE

Artist: Rick Derringer

Track: “Walkin’ The Dog”

Released: 1977