This book is full of ideas you can begin using immediately. Be prepared to dog ear pages, and have a highlighter handy!! Kathy K. (Amazon 5-Star)
Once finished, I purchased two more copies as graduation gifts. A must read for startups and those beginning their careers. Enjoyed it immensely!
Amazon Customer (Amazon 5-Star)
A simple read but packed with useful, timeless and practical information to help anyone sell better, work smarter, and approach their profession more productively. Whether one is a veteran of the work world or just starting out, Jeff Mason's real life experiences and nuggets of wisdom will help drive your career forward. Steve Sitkoff (Amazon 5-Star)
The author has a great handle on the keys to success for the small business. The Business Tools that he shares should be used in all businesses that want to be customer friendly, known for good business ethics, and have the reputation for great service. Many of the ideas shared in this book are common sense ideas but totally overlooked by many businesses today. If you are a small business person, or want to be, and if you have an entrepreneur spirit looking to better your style of business, you should read this. Lots of time proven advice all in one small package. Robert Granger (Amazon 5-Star)
I've been managing businesses for over 40 years and over 15 of those years as an entrepreneur/solopreneur and I have found that it is important to always be looking for good advice and wisdom. It's not often I find a book that isn't just a repeat of ideas and presentation that has already been done over and over but this book is one I will keep close by as a reference and refresher. Jeff Mason's book is filled with great advice, wisdom and solid practical ideas that are essential to making a business thrive. I enjoyed the engaging and simple delivery and know that anyone that applies the advice given will benefit greatly. J. Edwin Philips (Amazon 5-Star)
I review many guides, DIY help, & basic business planning books. I have had the pleasure of working for major well run corporations as well as small businesses. My area of expertise has been helping organizations focus on service quality, clients, employees and getting them all to work towards the common goals of BETTER, FASTER for LESS. SimpleBiz360 provides my smaller business friends the easy to use guide to helping them run business like the BIG ones try to. Helping their folks help clients and to most importantly wow them into becoming net-promoters. These tools have been in use for those that have had the resources to hire consultants, quality experts and pay special attention to driving client satisfaction. Or better put - focusing on eliminating drivers of client and employee dissatisfaction. Easy to read, easy to follow and even easier to put this book and its concepts into meaningful use. Drew (Amazon 5-Star)
Our very own Jeffrey (Jeff) R. Mason is a fellow Governor Livingston High School Classmate of '76 who has just penned his 'Timeless Business Tools' that has no expiry date. His know-how and street cred 'walks the walk' here and this in itself allows anyone in a sales position that reads it to "fear-not" by applying his 'tools of the trade' in every step along the Selling Process. Hey, Builders have their various 'tools' right? And so should we. I personally have almost 40 years experience in the selling industry and now finding myself reverting to Jeff's tools of trade checklists to ensure that I am covering all the bases. Like a good shopping list, you don't want to leave anything off it. So, if you continue in following his simple but effective tool lists you will win more business and be a more productive person as a result. This book is a must read! Thanks Jeff. P.S. It will also make a perfect Stocking Filler this Christmas and the next!
Outstanding read! What Jeff Mason did in 199 pages of text is to provide the reader a mini-MBA course in how to run an effective small business. Jeff's outstanding writing style provides realistic and relevant stories that any small business owner can relate to. This book provides the tools, processes and knowledge that business owners should know and provides direction on how to leverage the concepts effectively!
Steve Gielda (Amazon 5-Star)
This book by Jeff Mason conveys a plethora of excellent time tested business practices sure to improve your business. While these "tools of the trade" are geared to entrepreneurs and solopreneurs, small/medium business owners and Fortune 500 executives alike would be wise to read SimpleBiz360 as Jeff conveys thoughtful and logical business concepts that can only enhance your individual performance and your company as a whole. Jeff's extensive experience in a wide range of industries over the years coupled with his wit and warmth make for an informative, "feel good" read--I look forward to the accompanying podcasts to come. Chris G. (Amazon 5-Star)
The title of this book is accurate: Timeless Business Tools. I'm not a business owner, but I still learned a lot about how to serve our customers in my current position. Jeff breaks down his proven successful strategies in a clear and direct way so you can take the ideas you already have and improve upon them using his tools. My boss was impressed with some of the ideas that can be applied anywhere! Jeff is a business inspiration and I am lucky that I am getting to know him through this book and his podcast. Thank you! Brittney Baumgarten (Amazon 5-Star)
From the first time I met Jeff in college, his perseverance, tenacity and passion shined through. All of these traits are alive and well within Jeff and SimpleBiz360.
Jeff's common sense approach is refreshing in a world where basic business tools are rapidly disappearing. Jeff's timeless, tried and true advice is invaluable to any small business owner looking to run a successful company. Greg W.
I can't put it down. It is so easy to read and understand. The kids in High School should be reading this. Doug Gittus
As an author too, I've come to know Jeff for his superb business acumen, professionalism and personal core values which allow him to share his life experiences with total positivity. This book is written with a "simple" guidance and reference format that will allow the reader to go back easily to enhance one's business skills to live by in their everyday operating procedures. I wish I had these "tools" during my career focused in Collaborative Customer Service and Supply Chain Management solutions. The core competencies Jeff leaves his readers with are as simple as "attitude yields altitude." Jeff walks us through the "how tos" for gaining and keeping well-satisfied customers who will repeat buying and refer a business to new business; "unhappy customers will share negative experiences and will not come back." His basics focus on Communication (ID and establish Customer expectations and service deliverables) by being likable, courteous, sincere, and realistic in setting a business model and providing follow-up. Let Procedures, Performance and Integrity be your "tools" for your business improvement and growth. Cha-Ching! Kathy West (Amazon 5-Star)
Great read, especially relevant in today's business environment. Jeff provides wonderful lifetime analogies to connect with the reader. An artful and positive approach that goes beyond business and adopts common sense methods to human relationships. This is a valuable read for anyone who is an entrepreneur, independent contractor & small business operator. SimpleBiz360 envelopes all the tools you need to contribute to the business cycle in a meaningful way and at the same time exemplifies the counterbalance of a professional relationship. I encourage anyone who has the desire and fortitude to strike it on their own to pull up a read on Jeff's SimpleBiz360. It reminds me of the first toolbox my dad got me when I bought my first house. SimpleBiz360 has all the tools you will need to be successful as a solopreneur. Thanks Jeff! Tyler Sone (Amazon 5-Star)
Whether you're a maker, a trades-person or service professional, you will quickly benefit from his practical insight. Jeff writes in a casual and humorous style which makes reading his book akin to having a chat with an old friend. So, please do me and millions of consumers a favor and pick up Jeff's book and apply his simple and timeless tools. As continual improvement only comes with continual learning. SimpleBiz360 keeps the learning, well, rather simple. H.M. (Amazon 5-Star)
I ordered this book about a month ago. I am not a big reader due to my busy life (full time job, kids, technology distractions, etc) but the minute I picked up this book I couldn't put it down. It is super easy to read and is full of amazing advice/experiences from someone with 30+ years in sales/customer service industry.
This is a book that everyone should be given in any customer service or sales position and a must have for small business owners. It's amazing how many companies are not doing these easy steps to ensure their customers are happy. We live in a time when we are trained to just suffer through horrible customer service. Jeffrey breaks down this book in very easy sections (listed as tools). I have already referenced it many times with my own company. Great tool if you are thinking about starting your own business. Jenny Webb (Amazon 5-Star)
Jeff nails it when it comes to simple common sense, proven and timely guide for the business owner, or anyone interested in improving his selling/management skills while running a business. I love the easy to read yet information packed format.
I strongly recommend this book to anyone who runs a business, is considering to do so, or runs a sales region (like me)." The vivid examples that Jeff uses throughout his book and blogs brings me right back to the basics. Stay away from the silent business killers (SBK's). Mike McGovern (Amazon 5-Star)
This book is laid out in a simple, easy to follow format. Having known Jeff for several years, as well as having his company representing our company, the book is exactly what I expected. Jeff practices what he preaches. Always working to make sure the customer is taken care of, as well as going the extra mile. If you're a new company wanting to pick up a few techniques that will make you a better company, then read this book. It's not anything new under the sun but it is written in a simple format that idiots like myself can grasp. Good job, Jeff Mason. Jeff Randall (Amazon 5-Star)
One thing struck me immediately about Jeff Mason and his practical wisdom: his humility. As I ingested and reflected on his potpourri of practical advice, I couldn't help but dwell on Jeff's core values---love of God, family and country. Of course his love of teaching resonates with a bang. I enjoyed being Jeff's teammate a few decades back as we yearned to become the utmost sales professionals possible by practicing our profession. We were indeed determined to make our place in the business world, however, our collective focus was always on the customer: Radio Dial WIIFM. Jeff cleverly and gently instructs how to succeed in a noisy economy with both timeless and timely advice. He is clearly a leader. Rick Diana (Amazon 5-Star)
This book is a refreshing look at solopreneurs and their businesses. The author writes from the perspective of "being in the trenches." This really hit home with me after 21 years in the U.S. Army. The suthor never makes you feel like you need to do as he did. He just shows you the tools and and categorizes them in an easy to use format., for you to go to when you need that specific tool for your business. I have and will continue to recommend this book to fellow solopreneurs. Frank Horstman (Amazon 5-Star)
Jeffrey Mason is a seasoned professional who offers sage business advice in the Tool Book. So many businesses today have lost the ability to communicate effectively. These valuable tips offered up by Jeff in SimpleBiz360: Timeless Business Tools, will not only help business professionals on any level but most certainly the solopreneur. The writing style is easy to follow and it feels as though you are sitting with Jeff over a cup of coffee as he is sharing his experiences. Cindy Gaylord (Amazon 5-Star)
If you're looking for a book chalked full of practical tips for increasing your productivity and your bottom line, this is your book. You will find it is a book that you will refer to often to keep you on track for success! Papa G (Amazon 5-Star)