TOOLS 1-28

Identify, communicate and deliver customer-focused, realistic EXPECTATIONS that set the stage for strong relationships and high-quality transactions.  

CORE VALUE ethics and CORE COMPETENCY abilities will be central to everything you do now and in the future. Handled correctly, these operational components will enhance your brand and business.

Satisfying CUSTOMERS is the center point of business health. Understand perception through their lenses, and discover ways to improve your products and services. 

PROCEDURES establish sequential order to repetitive business actions. These reduce mistakes, deliver consistency to customers, ensure reliable profitability and create operational stability.

Providing professional follow-up and follow-through are essential ingredients for successful SERVICE delivery, customer satisfaction and long-term success.

Good COMMUNICATION demonstrates respect for time and money. Customers, associates and suppliers deserve quality, comprehensive, direct and understandable correspondence.   

In my career I have come to conclude, it is not the big MONEY that matters as much as the pennies, nickels, dimes and quarters. Why? The disappearance of those small coins means losing hard-earned profits which, over time, lead to the big MONEY.

Complacency is the breeding ground for mediocrity. IMPROVEMENT is the catalyst for all we do.