Q24 - 1/9/2025

Are Sincere Apologies Part of Your Customer Service Mindset?  

Would Customers Describe Your Company as Careful, or Careless?  

Is Your Customer Service Managed by Personality, or Process?  

How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With?  

Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? 

Does Your Company Promote a Different Experience Than It Delivers?  

Does Corporate Internal Language Match Customer-Facing Language?  

Are You Treating Problems as Improvement Opportunities in Disguise?  

Are You Transferring Too Many Transactional Task Loads to Customers?  

How Can You Simplify the Customer Buying Process?  

Imagine the Benefits of Seeing Your Company in Slow Motion?  

How Do You Teach, Train and Coach the Art of Saying Thank You?  

Is Thanking Customers a Mindset of Your Corporate Culture?  

Are Your Deliverables Matching What You Promoted?  

Does Your Business Communicate Expectations to Customers?

How Often Do You Ask Sales and Service Personnel for Improvement Ideas?

How Often Do You Learn from Customers?

Are You a Business Streaker or Results Finisher?  

What If Customer Stewardship Replaced Customer Service?  

Did You Ever Just Hear A Customer Without Sincerely Listening To Them?

Have You Ever Scheduled Dedicated Time for Business Thinking?

Did You Ever Consider Swimming Upstream?

Is Your Business Company-Centric or Customer-Centric?