Q48 - AIRS ON 4/4/2025

Imagine how a LEARN, EARN and RETURN career can invest in the future?  

Is your CSR team proactive-centric?  

Are you forcing customers to unnecessarily do Red Zone Tugging? 

Do you want to improve your customer experience deliverables?  

Do you deliberately put customer needs ahead of company needs?  

Do you treat your vendors with the respect they deserve?  

Are you making customers play a game of circular service?  

Do your managers use travel as an excuse for not responding to emails?  

Who’s in charge?  

Are we choosing not to shovel snow off of customer driveways?  

Would you ever deliberately serve wilted mint in a mojito?  

What if the use of DIRECT MAIL could increase your revenue?

When was the last time you gave customers something extra?

Are there leaders in your company that are afraid to manage issue resolutions?

When was the last time your company trained employees on phone etiquette? 

How much volunteer service does your company provide to customers? 

Are customers truly happy with your level of customer service?

Is Margin Erosion Chipping Away at the Profitability of Your Company? 

Imagine What Your Business Would Look Like if You Became a Doctor of Details?

How Are You Using Situational Observations to Improve Your Business? 

How many invoices is your company not sending? 

What if an appetite for continuous improvement could change your profitability?  

Does Your Company Have a Uniqueness That Stands Out Amongst the Competition?  

How Does Your Company Prove That Product and Service Claims Are True? 

What Does It Cost Your Business When You Betray Customers?  

Are Sincere Apologies Part of Your Customer Service Mindset?  

Would Customers Describe Your Company as Careful, or Careless?  

Is Your Customer Service Managed by Personality, or Process?  

How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With?  

Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? 

Does Your Company Promote a Different Experience Than It Delivers?  

Does Corporate Internal Language Match Customer-Facing Language?  

Are You Treating Problems as Improvement Opportunities in Disguise?  

Are You Transferring Too Many Transactional Task Loads to Customers?  

How Can You Simplify the Customer Buying Process?  

Imagine the Benefits of Seeing Your Company in Slow Motion?  

How Do You Teach, Train and Coach the Art of Saying Thank You?  

Is Thanking Customers a Mindset of Your Corporate Culture?  

Are Your Deliverables Matching What You Promoted?  

Does Your Business Communicate Expectations to Customers?

How Often Do You Ask Sales and Service Personnel for Improvement Ideas?

How Often Do You Learn from Customers?

Are You a Business Streaker or Results Finisher?  

What If Customer Stewardship Replaced Customer Service?  

Did You Ever Just Hear A Customer Without Sincerely Listening To Them?

Have You Ever Scheduled Dedicated Time for Business Thinking?

Did You Ever Consider Swimming Upstream?

Is Your Business Company-Centric or Customer-Centric?