Q56 - 5/2/2025
Q55 - 4/29/2025
Q55 - 4/29/2025
How many times do you catch yourself finishing customer sentences?
Q55 - 4/29/2025
Q55 - 4/29/2025
Q55 - 4/29/2025
Has over-talking become a habit in your business conversations?
Q54 - 4/25/2025
Q55 - 4/29/2025
Q54 - 4/25/2025
Is your business correspondence beginning to resemble casual text messages?
Q53 - 4/22/2025
Q55 - 4/29/2025
Q54 - 4/25/2025
Do you abuse the implementation of verbal auto-correction?
Q52 - 4/18/2025
Q52 - 4/18/2025
Q52 - 4/18/2025
What is the anticipated cost of creating unhappy customers?
Q51 - 4/15/2025
Q52 - 4/18/2025
Q52 - 4/18/2025
How are you demonstrating authenticity during customer interactions?
Q50 - 4/11/2025
Q52 - 4/18/2025
Q50 - 4/11/2025
Is your company guilty of telling customers what they want to hear?
Q49 - 4/8/2025
Q52 - 4/18/2025
Q50 - 4/11/2025
Are you able to defend what you tell, and sell customers?
Q48 - AIRS ON 4/4/2025
Q48 - AIRS ON 4/4/2025
Q48 - AIRS ON 4/4/2025
Imagine how a LEARN, EARN and RETURN career can invest in the future?
Q47 - AIRS ON 4/1/2025
Q48 - AIRS ON 4/4/2025
Q48 - AIRS ON 4/4/2025
Is your CSR team proactive-centric?
Q46 - 3/28/2025
Q48 - AIRS ON 4/4/2025
Q46 - 3/28/2025
Are you forcing customers to unnecessarily do Red Zone Tugging?
Q45 - 3/25/2025
Q48 - AIRS ON 4/4/2025
Q46 - 3/28/2025
Do you want to improve your customer experience deliverables?
Q44 - 3/21/2025
Q 41 - 3/11/2025
Q44 - 3/21/2025
Do you deliberately put customer needs ahead of company needs?
Q43 - 3/18/2025
Q 41 - 3/11/2025
Q44 - 3/21/2025
Do you treat your vendors with the respect they deserve?
Q42 - 3/14/2025
Q 41 - 3/11/2025
Q 41 - 3/11/2025
Are you making customers play a game of circular service?
Q 41 - 3/11/2025
Q 41 - 3/11/2025
Q 41 - 3/11/2025
Do your managers use travel as an excuse for not responding to emails?
Q39 - 3/4/2025
Q38 - 2/28/2025
Q40 - 3/7/2025
Are we choosing not to shovel snow off of customer driveways?
Q38 - 2/28/2025
Q38 - 2/28/2025
Q38 - 2/28/2025
Would you ever deliberately serve wilted mint in a mojito?
Q37 - 2/25/2025
Q38 - 2/28/2025
Q38 - 2/28/2025
What if the use of DIRECT MAIL could increase your revenue?
Q36 - 2/21/2025
Q36 - 2/21/2025
Q36 - 2/21/2025
When was the last time you gave customers something extra?
Q35 - 2/18/2025
Q36 - 2/21/2025
Q36 - 2/21/2025
Are there leaders in your company that are afraid to manage issue resolutions?
Q34 - 2/14/2025
Q36 - 2/21/2025
Q34 - 2/14/2025
When was the last time your company trained employees on phone etiquette?
Q33 - 2/11/2025
Q36 - 2/21/2025
Q34 - 2/14/2025
How much volunteer service does your company provide to customers?
Q32 - 2/7/2025
Q30 - 1/31/2025
Q32 - 2/7/2025
Are customers truly happy with your level of customer service?
Q31 - 2/4/2025
Q30 - 1/31/2025
Q32 - 2/7/2025
Is Margin Erosion Chipping Away at the Profitability of Your Company?
Q30 - 1/31/2025
Q30 - 1/31/2025
Q30 - 1/31/2025
Imagine What Your Business Would Look Like if You Became a Doctor of Details?
Q29 - 1/28/2025
Q30 - 1/31/2025
Q30 - 1/31/2025
How Are You Using Situational Observations to Improve Your Business?
Q28 - 1/23/2025
Q28 - 1/23/2025
Q28 - 1/23/2025
How many invoices is your company not sending?
Q27 - 1/20/2025
Q28 - 1/23/2025
Q28 - 1/23/2025
What if an appetite for continuous improvement could change your profitability?
Q26 - 1/16/2025
Q28 - 1/23/2025
Q26 - 1/16/2025
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition?
Q25- 1/13/2025
Q28 - 1/23/2025
Q26 - 1/16/2025
How Does Your Company Prove That Product and Service Claims Are True?
Q24 - 1/9/2025
Q21 - 12/30/2024
Q24 - 1/9/2025
What Does It Cost Your Business When You Betray Customers?
Q23 - 1/6/2025
Q21 - 12/30/2024
Q24 - 1/9/2025
Are Sincere Apologies Part of Your Customer Service Mindset?
Q22 - 1/2/2025
Q21 - 12/30/2024
Q21 - 12/30/2024
Would Customers Describe Your Company as Careful, or Careless?
Q21 - 12/30/2024
Q21 - 12/30/2024
Q21 - 12/30/2024
Is Your Customer Service Managed by Personality, or Process?
Q20 - 12/26/2024
Q20 - 12/26/2024
Q20 - 12/26/2024
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With?
Q19 - 12/23/2024
Q20 - 12/26/2024
Q20 - 12/26/2024
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation?
Q18 - 12/19/2024
Q20 - 12/26/2024
Q18 - 12/19/2024
Does Your Company Promote a Different Experience Than It Delivers?
Q17 - 12/16/2024
Q20 - 12/26/2024
Q18 - 12/19/2024
Does Corporate Internal Language Match Customer-Facing Language?
Q16 - 12/12/2024
Q16 - 12/12/2024
Q16 - 12/12/2024
Are You Treating Problems as Improvement Opportunities in Disguise?
Q15 - 12/9/2024
Q16 - 12/12/2024
Q16 - 12/12/2024
Are You Transferring Too Many Transactional Task Loads to Customers?
Q14 - 12/5/2024
Q16 - 12/12/2024
Q14 - 12/5/2024
How Can You Simplify the Customer Buying Process?
Q13 - 12/2/2024
Q16 - 12/12/2024
Q14 - 12/5/2024
Imagine the Benefits of Seeing Your Company in Slow Motion?
Q12 - 11/29/2024
Q12 - 11/29/2024
Q12 - 11/29/2024
How Do You Teach, Train and Coach the Art of Saying Thank You?
Q11 - 11/25/2024
Q12 - 11/29/2024
Q12 - 11/29/2024
Is Thanking Customers a Mindset of Your Corporate Culture?
Q10 - 11/21/2024
Q12 - 11/29/2024
Q10 - 11/21/2024
Are Your Deliverables Matching What You Promoted?
Q9 - 11/18/2024
Q12 - 11/29/2024
Q10 - 11/21/2024
Does Your Business Communicate Expectations to Customers?
Q8 - 11/14/2024
Q8 - 11/14/2024
Q8 - 11/14/2024
How Often Do You Ask Sales and Service Personnel for Improvement Ideas?
Q6 - 11/7/2024
Q8 - 11/14/2024
Q6 - 11/7/2024
Are You a Business Streaker or Results Finisher?
Q5 - 11/5/2024
Q8 - 11/14/2024
Q6 - 11/7/2024
What If Customer Stewardship Replaced Customer Service?
Q4 - 10/31/2024
Q4 - 10/31/2024
Q4 - 10/31/2024
Did You Ever Just Hear A Customer Without Sincerely Listening To Them?
Q3 - 10/29/2024
Q4 - 10/31/2024
Q4 - 10/31/2024
Have You Ever Scheduled Dedicated Time for Business Thinking?
Q1 - 10/22/2024
Q4 - 10/31/2024
Q2 - 10/24/2024
Is Your Business Company-Centric or Customer-Centric?