Decades of incremental market shifts have created new buyer perceptions. Today, success is often tethered to HOW the customer feels before, during and after the transaction. Improving these customer experiences is our focus.
SimpleBiz360™ Experience Economy (EE) Consulting offers SURFING, SNORKELING and SCUBA DIVING programs. These packages are designed to identify, test and implement customer-centric revisions that improve buyer perceptions and reviews.
Virtual and in-person sessions are customized and delivered in two-hour, four-hour, one-day or two-day formats. We cover internal and external tenants of the Experience Economy. Takeaways are fresh, simple, proven, profitable and easy to adopt.
This is a three-month service designed to improve customer experiences.
This is a six-month service designed to improve customer experiences.
This is a 12-month service designed to improve customer experiences.
SimpleBiz360™ is an EXPERIENCE ECONOMY CONSULTING company. We consist of immersion consulting, a book, workshops, weekly podcasts, blogs, and speaking events. Our proven concepts are designed to assist businesses, and leaders with customer experience improvements. Our bedrock belief is that enterprises can elevate "RESULTS" by improving "HOW" business is conducted.
Fifteen years ago, founder Jeff Mason started, and still operates a sales agency in the Upper Midwest. Combining this business ownership with a career focused on continuous IMPROVEMENT, the concepts found in SimpleBiz360™ are proven, practical, effective, and simple. We specialize in highlighting overlooked and ignored business conduct that elevates customer satisfaction and delivers grow.
SimpleBiz360™ timeless suggestions enable businesses to earn quality Repeat & Referral customers, resulting in a better return on the investments of time and money.
The focus is on simple, business actions that are easy to understand, try and implement. SimpleBiz360™ contains 255 IMPROVEMENT Tools. Three of our tools are showcased in the 3Y Challenge stamp. We encourage our clients to consistently say "YES" to responding, following up and following through. For example, we consider the lack of FOLLOW THROUGH to be Enemy #1 in the current Experience Economy. On the surface that statement looks and feels silly. Yet, it damages companies everyday by rolling out the red carpet for SILENT BUSINESS KILLERS! Our tools set up protective guardrails that prevent silent business killing strikes.
SimpleBiz360™ desires to see you and your companies benefit from small IMPROVEMENTS that deliver powerful and long-term results.
The first time Jeff improved from using a new business skill, the experience changed him forever.
"Further developing my workplace skills became a continuous quest in fifth gear. Years later I was able to share and teach proven ideas that developed young professionals. Leading others to experience lightbulb growth moments became exciting, gratifying and contagious."
SimpleBiz360™ was created out of that enthusiasm in hopes of helping solopreneurs, small businesses and professional leaders develop and grow.